Refund & Return Policy

We want you to feel confident purchasing from Ravonz. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it and include the original components and accessories. Original packaging should be included when reasonably possible.

You will also need your order number or other proof of purchase.

To request a return, contact us at support@ravonz.com. If your return is accepted, we will provide instructions on where and how to send your item.

Please do not send your purchase back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@ravonz.com and include your order number and photos or other relevant information.

We will review the issue and provide an appropriate resolution.

Return Shipping

For returns that are not the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs unless otherwise stated by Ravonz.

If an item arrives damaged or defective, or you receive an incorrect item, contact us before returning it so we can determine the appropriate resolution and provide return instructions.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return if they have been damaged through misuse, altered after delivery, or returned with missing components or accessories.

For hygiene and safety reasons, used adhesive electrode pads may not be eligible for return where permitted by applicable law. This does not limit your rights regarding products that arrive defective, damaged, or incorrect.

Please contact us if you have questions about the eligibility of your specific item.

Exchanges

If you would like a different product configuration, contact us at support@ravonz.com. Depending on the circumstances, the fastest option may be to return the eligible item and place a new order after the return has been accepted.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed after we confirm that your refund was issued, please contact us at support@ravonz.com.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@ravonz.com. We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.

Contact Us

For questions about returns or refunds, contact:

Ravonz
support@ravonz.com